Where people matter

Our people continue to be the heart of everything we do. It’s important to us that we continue to create, support and reinforce a compelling and authentic culture that our people want to be part of.

Two women jumping over hurdles

The way we do things is to motivate colleagues at every opportunity, going out of our way to create an open, honest and authentic culture.

Our culture is underpinned by Values that are meaningful because they were co-created by us. We reached out and asked what Values were right for our organisation and our people welcomed the opportunity to share their thoughts.

We aim to create an environment that inspires and energises its people, where our people have the freedom to challenge, collaborate and develop their own ideas and expand their roles in a way that fits with their development.

We also understand that quality of life and quality of work go hand in hand and so we do our best to offer flexible working arrangements and create a healthy work life balance.

Our values

Keeping things simple...

means we can focus on what we are good at and communicate in a straightforward, clear way.


means showing an interest and having the freedom to explore innovative approaches to make a difference and deliver an outstanding experience.

Being brave

means that its ok to challenge and take a leap of faith if the intention is sound, not being afraid to try something new and inspiring others to do the same.

Working together

means strong camaraderie and collaboration across the organisation without blame as we strive to do things better.

Consider it done

means we can be relied upon to do the right thing and deliver on our commitments, taking accountability to make things happen.
Employee portrait

Emma Cowling

UK Operations Service Manager

My journey at CPP began in 2004 when I joined as a Customer Support Executive. Over the past 16 years I’ve been given the opportunity to develop and progress here and I’m now the UK Operations Service Manager. We adopt a customer centric approach in all we do in UK Operations and through great collaboration and home support the team deliver a world class service which is reflected in our renewal rates and customer testimonials.

Employee portrait

Jamie Rutherford

Claims SME

I started my career here as a Customer Solutions Representative, progressing into other areas of Customer Support through opportunities that became available. I now find myself managing a team of six Claims Handlers. In the four years I have worked at CPP I can honestly say the Values of the company support our community of people. Developing my colleagues, helping our customers and having permission to go above and beyond what is required of me are some of the reasons why I have enjoyed my time here so far.

Employee portrait

Carmel Stephens

Business Assurance Manager

I have been with CPP for 18 years. I started my career as a Customer Services Team Leader and have progressed to my current role of Business Assurance Manager for CPP UK. I have been given the opportunity to develop in many areas of the business and have always felt fully supported during my career, whilst ensuring I have the right work life balance. Our focus is always on what’s best for our customers and the people that work here.