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Why an app is never an excuse to slack on customer service
We’ve talked a lot about apps recently, and for good reason. Over the last decade, tech offerings have transformed the landscape of every business sector from accountancy to zoology. Apps can be marketing tools, reward schemes, loyalty generators, and lines of...
Boosting App Retention – Getting Sticky With It
So you’ve got your app on a customer’s phone. Now how do you keep it there?Recently, we talked about how automotive companies should turn towards tech solutions, especially apps, to add value to customers, and how an app has the potential to foster a strong...
How the FCA’s recent general insurance research can be turned into a net positive for the insurance sector
Last week, the FCA released research into the pricing of home and motor insurance.The story stole headlines, with coverage across national media. The research[1] did not paint a positive picture for our profession: 6 million policyholders overpaying, an excess cost of...
Bridging the Gap: Where Motor Manufacturers Have Room to Innovate
There are few things more exciting than driving a new car off the forecourt. The interior is unspoiled, the engine roars magnificently, and the car is rich with that much-sought-after new car smell. However, the moment the engine starts, the hard work begins: not just...
The four trends that define insurance in 2020
Insurance customer expectations are changing. At first glance this may not appear to be a ground-breaking insight. However, according to new research from global professional services firm Deloitte, compiled following a survey of 200 leading insurers across Europe,...
Simple steps to prevent a cyber-attack
SMEs can take simple steps to help protect from cyber-attack There is no denying that cyber security is a hot topic in insurance right now. With 58% of malware attacks reported being on small businesses or organisations, and with the estimated cost of these...
Dispelling InsurTech lingo
I’ve been working in the “Tech” sector for about 10 months now (after a 6 year stint in pure financial services) and I’ve learned a lot about some of the fantastic initiatives out there. Here at CPP Group UK, we’re an enabler for some of these niche businesses out...
Businesses need to place just as much emphasis on customer retention as they do on acquisition.
CPP Group are pleased to announce the acquisition of Valeos, a specialist consultancy providing value-added services and products to companies in the insurance sector. This acquisition supports our further growth ambitions, following the re-entry to the UK market in March this year.
The automotive sector needs to find ways to engage with customers outside renewal periods if it ever wants to build loyalty
CPP Group are pleased to announce the acquisition of Valeos, a specialist consultancy providing value-added services and products to companies in the insurance sector. This acquisition supports our further growth ambitions, following the re-entry to the UK market in March this year.