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Why an app is never an excuse to slack on customer service

Why an app is never an excuse to slack on customer service

We’ve talked a lot about apps recently, and for good reason.  Over the last decade, tech offerings have transformed the landscape of every business sector from accountancy to zoology. Apps can be marketing tools, reward schemes, loyalty generators, and lines of...

Boosting App Retention – Getting Sticky With It

Boosting App Retention – Getting Sticky With It

So you’ve got your app on a customer’s phone. Now how do you keep it there?Recently, we talked about how automotive companies should turn towards tech solutions, especially apps, to add value to customers, and how an app has the potential to foster a strong...

The four trends that define insurance in 2020

The four trends that define insurance in 2020

Insurance customer expectations are changing. At first glance this may not appear to be a ground-breaking insight. However, according to new research from global professional services firm Deloitte, compiled following a survey of 200 leading insurers across Europe,...

Simple steps to prevent a cyber-attack

Simple steps to prevent a cyber-attack

SMEs can take simple steps to help protect from cyber-attack There is no denying that cyber security is a hot topic in insurance right now. With 58% of malware attacks reported being on small businesses or organisations, and with the estimated cost of these...

Dispelling InsurTech lingo

Dispelling InsurTech lingo

I’ve been working in the “Tech” sector for about 10 months now (after a 6 year stint in pure financial services) and I’ve learned a lot about some of the fantastic initiatives out there. Here at CPP Group UK, we’re an enabler for some of these niche businesses out...