CPP GROUP UK and RAC Sign Claims Handling Deal

CPP will service claims for the UK’s longest established motoring organisation

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Under the partnership, CPP Group UK will handle new claims for Key Replace, a supplementary benefit to the RAC’s breakdown membership. Currently, more than 200,000 of the RAC’s members have Key Replace cover, which provides protection against keys that are lost, broken, stolen, or locked inside a vehicle.
CPP, which already provides key assistance services to around 600,000 UK customers, will now provide a white-labelled service and 24-7 claims support to Key Replace customers from its operational centre in York.  Any claims will be fulfilled by fully qualified and accredited mobile locksmiths from CPP’s UK-wide, 24-hour network.
Michael Whitfield, Managing Director of CPP commented:

“We are delighted to be working with the RAC and both businesses have worked hard to ensure a smooth operational transition.  CPP’s background in claims handling and our extensive experience and investment in the key assistance sector makes this a well-suited partnership. We are proud to be working closely with the RAC and look forward to providing outstanding support to its members.”

Michael Whitfield, CPP Group UK MD

Andy Baker, Managing Director, Consumer Roadside, at the RAC commented:

“Much like the RAC, CPP Group UK places a high importance on providing exceptional value and service to customers. Our Key Replace product is a valued benefit for our members and we’re looking forward to working with CPP to give our members a seamless customer experience in their time of need.”  

CPP Group UK is part of CPP Group plc, a global product and services company that specialises in the financial service and insurance markets. Over its 40-year history, it has partnered with leading brands to provide a competitive edge, create customer loyalty, and drive ancillary revenue.

The RAC is the UK’s longest-serving motoring organisation providing complete peace of mind breakdown cover and motoring insurance to more than 12 million members.

For more information or to find out how our propositions can be embedded into your service offering, contact the team directly on sayhello@cpp.co.uk.
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