Card Protection Plan Limited (“we/our/us”) respects your privacy and is committed to protecting your personal data.

When you use our website at https://uk.cppgroup.com (“Site”) and choose to login in to your CPP Card Protection product, you will be redirected to https://quickreg.cppmembers.com. If you choose to log in to your CPP Identity Protection product, you will be redirected to https://www.cppdirect.co.uk/members/login. The privacy notices in relation to the CPP Card Protection and CPP Identity Protection sites can be found on those sites.

This Privacy Notice will inform you as to how we look after your personal data when you visit the Site (regardless of where you visit them from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy notice

This Privacy Notice aims to give you information on how Card Protection Plan Limited collects and processes your personal data through your use of the Site, including any data you may provide to us.

The Site is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice together with any other Privacy Notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.

Controller and Contact Details

If you hold a United Kingdom Card Protection policy, Card Protection Plan Limited is the data controller and is responsible for your personal data (”CPP”). CPP is a company registered in England and Wales under company number 1490503 and we are registered as a data controller with the Information Commissioner’s Office (“ICO”) with number Z5773216. CPP’s registered office is at 6 East Parade, Leeds, LS1 2AD. CPP is part of the CPPGroup Plc group of companies (“CPP Group”).

You can contact us:

  • by post at: Data Protection, Card Protection Plan Ltd, PO Box 1419 Sunderland, SR5 9RN;
  • If you are logged in to the IPA Members Area, by phone on the number displayed on the ‘Need Help’ section;
  • by completing the form on the ‘Contact’ page of the Site; or
  • by email at: [email protected].

Changes to the privacy notice and your duty to inform us of changes

We may change this Privacy Notice from time to time by updating this page. We will not necessarily bring changes or updates to your attention so please revisit this page periodically to re-read this privacy statement and to ensure you are aware of any changes when you visit the Site. If there are substantive changes, we may at our discretion bring those to your attention, for example, by a message posted on the landing page of the Site.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

The Site may include links to third-party websites, which may include websites provided by other companies within the CPP Group. Clicking on those links may allow these third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

The ways in which we will use your data collected on the Site are outlined in the Privacy Notice – we recommend you read these carefully.

When using the Site, we may collect and process the following data about you:

Information you give us. This may include:

  • contact details you may provide to support a query you raise using the ‘Contact us’ form e.g. policy queries or complaints.

When using the Site, we may automatically collect and process data about you:

  • technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, and the type of device you are using to access the Site, resolution of the screen and operating system; and
    information about your visit such as whether you have visited the Site before and information collected through the use of Google Analytics which is anonymised. We collect statistical information such as the number of visitors to certain areas of the Site during a given period. We collect this information for statistical review only and it cannot be used to identify an individual user.

If you fail to provide personal data

Where we need to collect and use personal information by law, to respond to a query you have raised for example through the ‘Contact Us’ form on the Site, and you fail to provide that information when requested, we may not be able to respond to you and/or action your request.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may submit personal data (such as your contact details) by filling in the ‘Contact Us’ form on the Site or by corresponding with us by phone, e-mail or otherwise.
  • Automated technologies or interactions. As you interact with our Site, we may automatically collect technical data about your equipment, browsing actions and patterns as described in section 1 above. Google Analytics will collect information about your online activity on the Site, such as the web pages you visit, the links you click, and where relevant, the searches you conduct on the Site. For more information on our use of Google Analytics, please see our Cookie Policy.

4. Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data collected when using the Site, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To respond to any communication you send to us via the ‘Contact Us’ form. Information which you provide to us, for example contact details Necessary for our legitimate interests (for running our business, to develop our business)
To administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. Information which we automatically collect about you, such as technical data Necessary for our legitimate interests (for running our business, provision of administration and IT services, to keep our Site updated and relevant, to develop our products/services and grow our business)
To improve the Site to ensure that content is presented in the most effective manner for you and for your computer. Information which we automatically collect about you, such as technical data Necessary for our legitimate interests (for running our business, provision of administration and IT services, to keep our Site updated and relevant, to develop our products/services and grow our business)


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Service Provider

Your personal data will be shared with authorised third party service providers who perform services on our behalf (which will include other companies within the CPP Group which provide services to us), e.g. providing IT support and maintenance. These service providers may have access to personal information needed to perform their functions on our behalf but are not permitted to share or to use such information for any other purpose. We require all third parties to respect the security of your personal data and to treat it in accordance of the law.

Other companies within the CPP Group

You agree that we have the right to share your personal information with any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. For example, if you contact us in relation to a contract that you hold with one of our group companies, your information will be shared with that company to enable them to respond.

6. International transfers

We do not transfer your personal data outside the United Kingdom and the European Economic Area (EEA).

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Notice, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your legal rights

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. If you think any information we have about you is incorrect or incomplete, please contact us as soon as you can using the contact details set out below. We will correct or update any information as soon as possible.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, you can contact us:

  • by post at: Data Protection, Card Protection Plan Limited, PO Box 1419 Sunderland, SR5 9RN
  • by email at: [email protected]

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You also have the right to make a complaint at any time to the ICO, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.