CPP Card Protection

Card Protection provides 24/7 assistance to request cancellation and replacement of your lost or stolen cards.

Product information Contact FAQs

You're covered

CPP Card Protection provides a level of insurance cover if you lose more than your cards, which includes lock and key replacement.

We understand that, without your cards, keys and access to your money, things can come to a standstill. Card Protection will help you get back on track.

Card Loss Reporting

Report your lost or stolen cards with a free call to our helpline from anywhere in the world; our lines are open 24 hours a day, 365 days a year. We’ll request cancellation of your cards and order replacements to your home address. You can register card details with us to facilitate the provision of this cancellation and replacement service. There may be card issuers who won’t let us cancel cards on your behalf. In these situations, we’ll do everything we can to help.

Help to Replace Locks & Keys

If your keys for your home or vehicle are lost or stolen, we can arrange for a locksmith to replace the locks that need to be changed and to replace up to three keys for each lock that has been replaced. If we’re unable to provide a locksmith, we will authorise you to arrange your own VAT registered locksmith. If locks to your home do not need to be changed we will pay up to the agreed amount per incident for up to three new keys to be cut for an existing lock.

Protective Registration

If you lose identifying documents with your cards, you can opt for us to register you for 2 years with the Cifas National Fraud Database to protect your identity from future misuse. This will ensure that lenders and service providers who are Cifas members will take this into account before granting credit against future products and services in your name. Cifas is a not-for-profit fraud prevention membership organisation and are the UK’s leading fraud prevention service.

Help to Retrieve Lost Keys

We will provide you with Identification Labels to tag or mark your personal items, so that if they go missing and someone finds them, we can let you know where they are.

Passport & Driving Licence Assistance

If your passport is lost or stolen while you are away from home, we will help you to arrange for a replacement by providing you with details of the nearest Embassy if you are abroad, and with your passport details if these have been registered with us.

If your driving licence is lost or stolen while you are away from home, we will help you to arrange for a replacement by providing you with your driving licence details if these have been registered with us.

Emergency Cash Advance

If your cards are lost or stolen and you’re away from home, we can advance you funds via money transfer, for your living expenses and transportation costs. You can continue to enjoy your trip while we and then pay us back within 28 days of the advance.

Replacement Cash Cover

If you lose money abroad at the same time as your cards are lost or stolen, we can reimburse you up to your policy limit once you return to the UK.

Please see your policy documents for your full product benefits, cover limits, conditions and exclusions and take note of your Insurance Product Information Document. These documents are provided at your renewal and are available on request.

Please note this product is not currently on sale and is only available to CPP Card Protection policyholders in the United Kingdom, Isle of Man, Jersey or the Falkland Islands.

Contact us

Please choose from our contact options below. Before contacting us please check our FAQs section as this could help you find your answer quickly.
To email your enquiry, send us your message using the form below and we will respond as soon as possible
Please do not submit any card updates through this form. You can provide updated card details to us by calling our general enquiries line, shown in our contact detail below.

More ways to get in touch

Do you have a query or wish to raise a complaint? Select from the options below to contact us.

General enquiries

0344 848 2914†

Lines are open Monday to Friday between 8am - 6pm

Report a loss

0808 100 2255*

Abroad:+44 1904 544622**

Lines are open 24 hours a day, 7 days a week

By post

Card Protection Plan Limited
PO Box 1419
Sunderland
SR5 9RN

By email

[email protected]

†Calls cost no more than calls to geographical numbers (01 or 02) and may be included as part of any inclusive minutes in your package.

*Calls are free from UK landlines and mobile phones. We will refund any communication costs you incur subject to policy terms and conditions and
supporting claim documentation. Lines are open 24 hours a day, 7 days a week.

**When calling from abroad, reverse charges.

FAQs

Card Protection Plan Limited (registered in England, number 1490503) registered address: 6 East Parade, Leeds, LS1 2AD, United Kingdom. Authorised and regulated by the Financial Conduct Authority, number 311489. CPP is a registered trademark of CPP Holdings Limited. Your insurance policy is provided by Card Protection Plan Limited acting as agent of the insurer, Chubb European Group SE.

You can find our contact details and opening times in the ‘More ways to get in touch’ section above these FAQs.

Please get in touch using the contact details located in the ‘More ways to get in touch’ section above these FAQs.

Your product reference number can be found in the top right corner of any documents we have sent you.

You can contact CPP 24 hours a day, 7 days a week to report your cards lost or stolen. Our contact details are located in the ‘More ways to get in touch’ section above these FAQs. We will request your cards are cancelled and re-ordered with your card issuers, saving you the time of contacting them all yourself. There may be card issuers who won’t let us cancel cards on your behalf. In these situations, we’ll do everything we can to help.

If you’re eligible to claim, we can arrange our claims team to call you back at a time to suit you or we can send you a claim form through the post or by email.

It is easy to cancel your product, simply call CPP and talk to one of our customer service agents. Our contact details and opening times are located in the ‘More ways to get in touch’ section above these FAQs.

Following a review of our business, we have sadly decided to withdraw our Card Protection product from the market.

In 2012, CPP stopped selling Card and ID products to new customers, and since then has only supported existing customers who wished to renew. The business has significantly declined to a position where it will no longer be profitable to continue trading in the near future.

We stopped offering renewals to our customers from 1 January 2024. All products are honoured for their full term and allowed to run off on their expiry dates over the next three years.

Please be assured that the existing CPP team is staying here to support you throughout the rest of your product’s term. We intend to keep on providing the best possible customer service. And of course, all your benefits and features will stay in place until your product closes.

You may be able to find similar cover with other insurance providers, for example by speaking to your home, motor or travel insurance providers, or by looking online at insurance comparison websites.

Data is retained in line with our privacy policy which can be found in your most recent renewal pack, or online here. Data is retained for a minimum 7 years in line with legal and regulatory requirements.

The day after your product is cancelled information that we no longer require, such as your registered card and document details, will be deleted from our records.

If you wish to make a claim for an incident that happened before your product ended, or make a complaint, please don’t hesitate to get in touch. You can find our contact details and opening times in the ‘More ways to get in touch’ section above these FAQs. You must contact us within 6 months of the date of the loss or theft for any claim.

You should destroy any CPP keytags and sticker sheets you may have once your Card Protection product has closed.

Any lost property returned to us after a policy is cancelled, will be securely destroyed.

Your Cifas Protective Registration will continue for the timescale we advised at the point that we set this up for you, even if this is beyond your product cancellation date.

If you are dissatisfied with your Card Protection product or the service provided by CPP, please contact us and we will try to resolve the situation. Our contact details and opening times are located in the ‘More ways to get in touch’ section above these FAQs.

We aim to resolve all complaints as soon as we become aware of them.

If this is not within five working days, we will issue you with an acknowledgement letter to let you know that we have received your complaint and we are investigating it. We will keep you informed of our progress on an at least a four-weekly basis.

During our investigation, we may request additional information or contact with you. This may be via telephone or via written correspondence. We will send you a final response letter which summarises our investigation and the outcome of your complaint.

In line with regulatory timescales, we aim to resolve all complaints within eight weeks. If we cannot come to an outcome by the eighth week, we will send you a letter giving our reasons for the delay and an indication of when we expect to provide a decision. At this point, you are also entitled to refer your complaint to the Financial Ombudsman Service.

If you are not satisfied with our resolution you also have the right to refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman Service to look into your complaint, you must contact them within six months of the date of any final response issued.

The contact details of the Financial Ombudsman Service are:

Website:

https://www.financial-ombudsman.org.uk/

E-mail address:

[email protected]

Telephone:

0800 023 4567

020 7964 1000 (switchboard)

+44 20 7964 1000 (for calls from outside the UK)

Address:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

The Card Protection privacy policy can be located here.

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