Please read these terms carefully before using the site

These terms of use, along with our Privacy Statement and Cookie Policy, (together the “Terms”) tell you the terms on which you may make use of our website at https://uk.cppgroup.com (“Site”). By using our Site, you confirm that you accept these Terms. If you do not agree to these Terms, you should not use our Site.

The Site is operated by Card Protection Plan Limited (CPPL) (referred to in these terms as “we”, “us” or “our”), a part of the CPPGroup plc group of companies.

CPPL is registered in England and Wales under company number 01490503 and our registered office is at 6 East Parade, Leeds, LS1 2AD. CPPL is authorised and regulated by the Financial Conduct Authority, firm reference number 311489.

To contact us, please use the Contact Form available on the Site, write to us or call us using the details on the Contact Us page of the Site.

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site.

General terms of the site


We may revise these terms of use at any time by amending this page. Please check from time to time to take notice of any changes we made, as they are binding on you. We may update our Site and the content at any time.

Accessing our site

Our Site is made available free of charge. You are responsible for making all arrangements necessary for you to have access to our Site.

We do not guarantee that our Site or any content will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change any part of our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.

Our Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate or available in other locations, and may limit the availability of our Site to any geographic area at any time.

Intellectual property rights

We are the owner or licensee of all intellectual property rights in our Site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any content on our Site for commercial purposes. You may print off copies and download extracts of pages from our Site for your personal use.

You must not modify copies of any materials in any way, and must not use any illustrations, photographs, video or audio sequences or any graphics separately from accompanying text. Our status and that of any identified contributors as the authors of Site content must always be acknowledged.

No reliance on information

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely.

We do not guarantee that our Site, or any content on it, will be free from errors or omissions. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.

Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Site; or
  • use of or reliance on any content displayed on our Site.

The Site is provided for domestic and private use. You may not use our Site for any commercial purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a business user, in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site and should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which it is stored or any server, computer or database connected to it. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Linking to our site

You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

Third-party links

Where our Site contains links to other sites or resources provided by third parties, these links are provided for your information only. We have no control over their contents.

If you click the “Customer Login” link to direct you to a secure members area, or if you press the ‘find out more” link on a product information page you will be taken to third party websites. These websites and the products are provided by other CPP companies within our group of companies, and different terms and conditions will apply to the use of the relevant websites.

Applicable law

If you are a consumer, please note that these Terms, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

“CPP” is a registered trade mark of CPP Holdings Limited, part of the CPPGroup Plc group of companies.