Contact us
We’d be happy to answer any queries you may have.
If you would like to get in touch with us please find contact details below to make sure you get through to the relevant department as quickly as possible
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Business Development |
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Claim or policyholder |
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CPPGroup UK
6 East Parade
Leeds
LS1 2AD
United Kingdom
CPP Group UK
Owl, Lasu and Card Rescue complaints
If at any time there is a problem with your agreement with CPP, please contact us using the Contact Us link on this website.
Every effort will be made to respond to the complaint as soon as possible. If the complaint cannot be resolved within five working days, you will be sent an acknowledgement letter to keep you informed of progress. We will contact you again within 8 weeks from when you first contacted us with the complaint.
Where products have been purchased online and they cannot be resolved to your satisfaction by CPP Group, you may contact the EU Dispute Resolution Service ec.europa.eu. ?
Card, IPA and ITA complaints
If at any time there is a problem with your agreement with CPP, your policy, the handling of a claim or a claim decision, please contact us using the Contact Us link on this website.
Every effort will be made to respond to the complaint as soon as possible. If the complaint cannot be resolved within five working days, you will be sent an acknowledgement letter to keep you informed of progress. We will contact you again within 8 weeks from when you first contacted us with the complaint.
If the complaint has not been resolved to your satisfaction, you can refer the complaint to the Financial Ombudsman Service www.financial-ombudsman.org.uk. Any complaint to the Ombudsman must be made within 6 months of our final decision.