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CPP Group

UK

Holgate Park
York
YO26 4GA
United Kingdom

 

+44 (0)1904 544 500

 

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CPP Group UK

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Owl, Lasu and Card Rescue complaints

If at any time there is a problem with your agreement with CPP, please contact us using the Contact Us link on this website.

Every effort will be made to respond to the complaint as soon as possible. If the complaint cannot be resolved within five working days, you will be sent an acknowledgement letter to keep you informed of progress. We will contact you again within 8 weeks from when you first contacted us with the complaint.

If the complaint has not been resolved to your satisfaction, you can refer the complaint to Small Claims Mediation, a provider of dispute resolution services. Their website address is http://www.small-claims-mediation.co.uk/.

Card, IPA and ITA complaints

If at any time there is a problem with your agreement with CPP, your policy, the handling of a claim or a claim decision, please contact us using the Contact Us link on this website.

Every effort will be made to respond to the complaint as soon as possible. If the complaint cannot be resolved within five working days, you will be sent an acknowledgement letter to keep you informed of progress. We will contact you again within 8 weeks from when you first contacted us with the complaint.

If the complaint has not been resolved to your satisfaction, you can refer the complaint to the Financial Ombudsman Service www.financial-ombudsman.org.uk. Any complaint to the Ombudsman must be made within 6 months of our final decision.